Privacy Policy

How we keep you and your data safe

Parent Cloud LTD (including,,, Wellness Cloud App and Parent Cloud App) takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of our services.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:
Personal Datacollectively all information that you submit to Parent Cloud LTD . This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Lawsany applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPRthe General Data Protection Regulation (EU) 2016/679;
Parent Cloud LTD, or usParent Cloud LTD, a company incorporated in England and Wales with registered number 11797795 whose registered office is at 28 Lower Green Road, Esher, KT10 8HD;
User or youany third party that accesses the Website and is not either (i) employed by Parent Cloud LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Parent Cloud LTD and accessing the Website in connection with the provision of such services; and
Websitethe website that you are currently using, and, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. “including” is understood to mean “including without limitation”;
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Parent Cloud LTD and Users with respect to this company.

4. For purposes of the applicable Data Protection Laws, Parent Cloud LTD is the “data controller”. This means that Parent Cloud LTD determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Personal Data, from you:

  1. full name;
  2. contact information such as email addresses and telephone numbers;
  3. payment information such as credit / debit card numbers;
  4. employer details;
  5. notes based on your consultation with our specialists
  6. in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

  1. data is given to us by you or;
  2. data is received from other sources; and
  3. data is collected automatically.

Data that is given to us by you

7. Parent Cloud LTD will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail, consultation or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you make payments to us, through this Website or otherwise;
  4. when you elect to receive marketing communications from us; e.g when you use our services or subscribe to our newsletters.

in each case, in accordance with this privacy policy.

Data that is received from publicly available third parties sources

8. To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience including when using our Websites or Apps. Specifically, Data is processed by us for the following reasons:

  1. You have provided us consent
  2. In order to fulfil your contract with (for us to provide you with our service)
  3. We have a legitimate interest to do so
  4. We also process data to improve our products/services, internal record keeping,
  5. Improvement of our products / services;
  6. Transmission by email of marketing materials that may be of interest to you;
  7. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

  1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
  2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
  3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

13. We may share your Data with third parties in order to provide our services to you. Sharing of data is done in accordance with this privacy policy and under appropriate safeguards. We will only share your personal data in compliance with the applicable data protection laws and regulatory requirements.

14. Your data will never be sold to third parties outside of clause 13.

When we share your information with third parties they will process your information as either a data controller or as our data processor and this will depend on the purposes of our sharing your personal data with such third party.

We may disclose your information to third parties:

  • When you specifically request this, such as when you exercise your right to portability.
  • When other products and services may interest you provided we have your consent;
  • if we are under a duty to disclose or share your personal data to comply with any legal obligations or regulatory requirements or to protect the rights, property or safety of: (i) Parent Cloud websites, (ii) our customers, or (iii) This includes (but is not limited to) exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Transfers may be made outside the EEA where we are satisfied that appropriate safeguards are in place over the transferring and processing of such information or data.

Keeping Data secure

15. We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.
  3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

20. You have the following rights in relation to your Data:

  1. Right to access – the right to request (i) copies of the information we hold about you at any time. If we provide you with access to the information we hold about you within 30 calendar days, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase – the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  5. Right to data portability – the right to request that we move, copy or transfer your Data.
  6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at

22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. With regards to our designated booking service and other relevant and necessary third party processors, we have rigorously vetted their policies and procedures but this privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Third parties we use are as follows:

Acuity Scheduling – We use Acuity to manage all bookings and interactions with clients who have booked 1-2-1 consultations and our antenatal course. Links to their relevant policies are as follows:

GDPR Policy 


Zoom – We use Zoom for users to register and login to our talks, webinars and events. Links to their relevant policies are as follows:



Privacy Policy

Jotform – We use Jotform for clients to sign-up to our courses. Links to their relevant policies are as follows:


Signed DPA agreement in place and all data is stored securely within the EU.

Writeupp – To manage any client information, questionnaires and contractual agreements. Writeupp is a specialist Practice Management tool trusted by the NHS. All data is stored within the EU.


We occasionally use specialised systems to ensure our clients receive a tailored services for their needs, including:

Nutriadmin – All data is stored within the EU.

GDPR & Security 

For our Hub we use a series of third parties to ensure the easiest user experience (effective from the 3rd of September 2021):

Add Event – To easily enable users to add webinars and classes to their calendars.


Privacy Policy

SendinBlue – To send relevant and requested updates on events and resources.

Privacy policy

We have confirmed all data is stored within the EU and never transferred outside of the EU.

Active Campaign – To ensure users only receive information relating to their personal preferences.


Privacy policy

Changes of business ownership and control

24. Parent Cloud LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Parent Cloud LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

25. We may also disclose Data to a prospective purchaser of our business or any part of it.

26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


27. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

28. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

30. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

31. Parent Cloud LTD reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Parent Cloud LTD by email at

Reviewed on 1st August 2022

The journey to becoming a new parent can be a challenging one and supporting team members through this transition and ensuring a successful return, can be a rewarding part of your role as a manager. We have designed a bespoke coaching programme for Managers of Parents within RBC to ensure you are equipped with everything you need to support team members on this journey.



Chris Mitchell

Leadership Coach & Business Strategist

Antje Langsch

Personal, Professional, Executive Coach

Karishma Motiram

Working Parent Coach

Charlotte Worth

Personal & Professional Coach

Paul Bulos

Executive Leadership & Wellbeing Coach

We have a bespoke Parental Coaching programme for all RBC employees consisting of 4 1-2-1 Coaching sessions with a coach of your choice. Supporting you through your journey from preparing for your parental leave, making the most of your time away and also, setting you up for a successful return to the office.  Book an initial chemistry call with a coach ahead of beginning your tailored programme below.



Holly Roberts

Career and Transitions Coach
Catherine Serusclat 3a

Catherine Serusclat

Career and Personal Development Coach

Zuzanna Malek

Personal & Professional Coach

Antje Langsch

Personal, Professional, Executive Coach

Karishma Motiram

Working Parent Coach

Charlotte Worth

Personal & Professional Coach

Paul Bulos

Executive Leadership & Wellbeing Coach


Wellness Cloud is a leading employee benefits platform, providing remote wellbeing support to employees, with one-to-one consultations, live talks and events, as well as a library of on-demand wellbeing resources, available through the Wellness Cloud Hub and App.

We provide support for a wide range of life challenges, including: pregnancy and parenting, fertility, mental health, menopause, financial wellbeing, professional and personal coaching, nutrition, relationships, women’s health, men’s health, elderly care, sleep, bereavement and neurodiversity.

As an RBC employee, you can access an initial entitlement of 3 one-to-one sessions with a range of Wellness Cloud specialists (see “Are any categories excluded from my allowance?”). Book a Session using the Coupon Code RBCWELLNESS to reduce the normal session price to £0. Once you have used your free sessions, if you would like to request further one-to-one sessions, please fill in the anonymous request form.

Should you wish to purchase a session, you can access a 10% discount, which means each 45-minute session will cost £67.50 instead of £75. You need to use code WELLNESS10 when booking a session to obtain the discount.

All payments are made securely and your transaction will be encrypted. All information relating to payment is transferred using HTTPS with up to 256-bit encryption. Servers are verified PCI compliant and additionally your credit card information is not stored on any servers.

There are a variety of guides under our mental health category, covering anxiety, depression, relationships, bereavement and more. In addition, we run a 90-minute mental health awareness workshop, which is aimed at managers and Wellbeing champions within the business. Our Wellness Cloud app also gives access to sleep stories, guided meditation and a Pocket CBT diary, where you can personally track your own mental health.

We have a dedicated category for parents, offering advice and guidance covering a number of topics from pregnancy and new-borns to teenagers. In addition, you can join our bi-monthly 3-part antenatal course for free. Or attend any of our Baby & Toddler classes which run on a weekly basis. As an employee you can also book in a 1-2-1 consultation with any of the parenting specialists on the platform for free, simply using your booking coupon code RBCWELLNESS.

We offer consultations with personal and professional coaches, who enable their clients to move forward in their careers by unlocking their full potential.

There’s a variety of support and guidance available on Wellness Cloud specifically to men, as well as a number of male specialists that can support you with your wellbeing.  

You will find a variety of support and guidance for women’s health and wellbeing, including pregnancy and the menopause.

You will find guides on savings, pensions, investments and tips on improving your financial wellbeing within our expert resources section.  Not all of this information will be relevant to colleagues outside of the UK, so please review carefully and seek local advice where appropriate. 

Absolutely. There are written guides on the platform that you can find within the Expert Resources tab.  Not all of this information will be relevant to colleagues outside of the UK, so please review carefully and seek local advice where appropriate. 

Our online antenatal course is completely free of charge and available for you to access through the year. We run this course every other month and it’s easy to join – simply go to the Upcoming Events and Talks page on the Hub and look for the next Antenatal course.  

We run over 150 baby and toddler classes each year, which are all free of charge and available for you to access as an employee. In addition, we run virtual drop-In clinics with our breastfeeding, antenatal, and infant sleep experts for you to attend. We also regularly run Q&A sessions with our experts, please keep an eye out for these events and you can join them or watch a recording at your leisure. To access any of these simply go onto the events tab in the Hub.  

Everything is available outside of the UK and you can access any of our services, regardless of your location. We have also created some non-UK specific guides, which can be found within the HR & Manager section of our Guides page.  

Our Fertility, Pregnancy, Antenatal courses, Baby & Toddler classes are open to family members who live with you.

1-2-1 consultations are available for employees of RBC only, however where appropriate, for example, our child behaviour, sleep, nutrition or parenting 1-2-1 consultations we would understand a partner attending with you.

Manager FAQs

Wellness Cloud provides a variety of useful support and resources for HR personnel and managers, including live events, workshops, mental health training, guides, videos and more. You are also able to book one-to-one sessions with our network of professional coaches.

Under the expert resources you will find a manager and HR section which has useful guides to help with supporting employees – for example with neurodiversity or bereavement. The live event and talks are often helpful in providing some education and understanding on topics affecting your employees and Wellness Cloud runs several Manager specific events throughout the year.

There are a variety of guides under the Mental health category covering Anxiety and depression, Relationships, Bereavement and postnatal depression. There are also remote Mental Health focused trainings and workshops to help you understand your own mental health and how you can best support others. These interactive workshops run for 90 minutes, every other month and are designed for Managers and other Mental Health first aiders or Champions within the business. In addition, you can book a one-to-one session with the Mental Health First Aid trainer, if you were looking for support or advice around a particular situation and needed clarity on how best to support yourself or a colleague.

There is access to one-to-one consultations with personal and professional coaches, who enable individuals to move forward in their careers by unlocking their full potential. 

Please in the first instance contact your manager or your HR team who will help to provide guidance for you and your team.

Our qualified parenting consultants and coaches are here to help, every step of the way.

For ad-hoc 1-2-1 & group support choose from

Antenatal classes (3 x 90 minute sessions)

1-2-1 Antenatal support​

Pre Parental leave Coaching​

Postnatal support


Infant and
Child sleep


Return to work Group & Individual coaching


Lizzie Knight

Lactation & Breastfeeding Specialist and Postnatal Specialist

Louise Goncalves

Infant Sleep Consultant

Suzanne Fowler Evans

Psychotherapeutic Counsellor and Antenatal Coach

Catherine Pohl


Jane Love

Lactation & Breastfeeding Specialist

Joanna Kovacs